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Noticeboard


Reception Opening Time

From December 2019, reception opens at 8.30am. All staff are taking calls for appoinments. We have had a new phone system which allows for more calls to be held in the call queuing system..

When calling, If you are advised that the surgery is at capacity, please continue to redial. We have over 80 calls each day at 8am, we do aim to answer calls as quickly as posssible.  

 

                        

                        

                        

                        

                        

                        

                        

                                                 

Appointments

calendarWith over 11,400 patients, the demand for appointments is always high and we continually analyse our system to offer the best choice that we can. There are 4 appointment types generally on offer:

Doctors Appointments

Appointments are released at 8am each day, these can  be accessed via the telephone or online. Appointments release each day are a mix of routine book on the day, urgent appointments ( please note these are triaged by a doctor) and appointments available pre bookable appointments that are available over the coming week.

Nurse Appointments

If you require an appointment with the nurse, these can be booked upto 4 weeks in advance. Please call after 8.30am to avoid peak call times.

Extended Hours

 The 07:30 opening is only for patients who have a pre-booked appointment during our extended access arrangement.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Every month approximately 26 hours of doctor appointments are lost through patients not cancelling appointments that they no longer require.

Online

Appointments can be booked online; to register for this service please download the birminghamandsolihullhealthapp, you will be able to book one appointment through the app, to have full access please come to surgery with your passport or driving licence for staff to verify your account. Once verified you will be able to book further appointments, see results and order repeat medication.

Over the Counter Medicines

Doctors are unable to prescribe for items that can be brought over the counter at the pharmacy, please see the list of aliments below, where you should go to the pharmacy in the first instance.

  • Athlete's Foot
  • Cold Sores
  • Cold, Flu, Earache
  • Constipation
  • Cough
  • Diarrhoea
  • Hay Fever, Allergies
  • Head Lice
  • Nappy Rash
  • Nasal Congestion
  • Sore Throat
  • Temperature
  • Threadworms ( if the patient is under 2 a doctors appointment will be required)
  • Vaginal Thrush
  • Veruccas & Warts

 
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